Tooting Removal Company Service Terms and Conditions

These Terms and Conditions set out the basis on which our removal company provides removal, packing, storage and related services in and around Tooting and the wider London area. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

1.1 We, us, our means the removal company providing services under these Terms and Conditions.

1.2 You, your means the customer who books and pays for the services.

1.3 Services means any removal, packing, unpacking, loading, unloading, storage, furniture assembly or disassembly, and any related services we agree to provide.

1.4 Premises means the collection address, delivery address, storage facility or any other location where we provide the services.

1.5 Goods means the items and possessions that are the subject of the services.

1.6 Contract means the agreement between you and us, incorporating these Terms and Conditions and any written quotation or booking confirmation provided by us.

2. Service Scope and Area

2.1 We provide domestic and commercial removal services primarily within Tooting and the surrounding London districts, as well as longer distance moves within the United Kingdom where agreed in advance.

2.2 The exact scope of the services, including the number of staff, size of vehicles, timing, and any packing or storage, will be set out in our quotation or booking confirmation.

2.3 We are not responsible for services not expressly included in our written quotation or booking confirmation.

3. Booking Process

3.1 You may request a quotation by providing details of the proposed move, including the addresses, access restrictions, property size, list or volume of goods, and preferred dates.

3.2 Quotations are given based on the information you provide. If that information is inaccurate or incomplete, we may adjust the price or, in serious cases, refuse to carry out the services.

3.3 A booking is only confirmed when you have accepted our quotation and we have issued a written booking confirmation. Verbal discussions, provisional dates or indicative prices do not create a binding contract.

3.4 You are responsible for checking all details in the booking confirmation and notifying us promptly of any errors or changes required.

3.5 We reserve the right to refuse any booking at our discretion, including where we reasonably believe the services cannot be carried out safely or lawfully.

4. Your Responsibilities

4.1 You must ensure that we have suitable access to the premises, including arrangements for parking and, where required, any parking permits or vehicle access permissions.

4.2 You must obtain any necessary permissions from landlords, building managers, neighbours or local authorities before the services are due to begin.

4.3 You must ensure that all goods are ready for removal, properly packed (unless we have agreed to provide packing services), and that items requiring disassembly for safe transportation have been dismantled or are booked for disassembly.

4.4 You must take reasonable steps to ensure that fragile or high value items are clearly identified. If you choose to pack such items yourself, you are responsible for ensuring they are suitably protected.

4.5 You must not ask us to move or store prohibited goods, including hazardous materials, illegal substances, perishable items, live animals, plants that cannot legally be transported, or any item that may pose a risk to health, safety or property.

4.6 You are responsible for supervising the move or appointing a representative to do so. That person must be present during loading and unloading and authorised to provide instructions and sign relevant documents on your behalf.

5. Our Responsibilities

5.1 We will provide the services with reasonable care and skill and in accordance with these Terms and Conditions.

5.2 We will take reasonable care of the goods while they are under our control and will handle them in a professional manner suitable for removal work.

5.3 We will make reasonable efforts to start and complete the services on the agreed date and at the agreed time, but timings are estimates and may be affected by traffic, weather, access issues or other factors beyond our reasonable control.

5.4 If we become aware of any issue that may significantly delay or affect the services, we will take reasonable steps to inform you as soon as practicable.

6. Payments and Charges

6.1 The price for the services will be as set out in our quotation or booking confirmation, subject to any adjustments permitted under these Terms and Conditions.

6.2 Unless stated otherwise, our prices include labour, use of vehicles, and standard equipment required for the removal. Additional services such as packing materials, storage, or specialist handling will be charged separately if not included in the quotation.

6.3 We may require a deposit to confirm your booking. The due date and amount of any deposit will be set out in the booking confirmation.

6.4 The balance of the price is payable in accordance with the payment terms stated in our booking confirmation. Unless otherwise agreed, full payment is due no later than the day of the move and before unloading at the destination.

6.5 If payment is not received on time, we may suspend or withhold the services and may retain the goods until full payment is made. We are not liable for any loss or inconvenience arising from such suspension or retention.

6.6 If any additional work is required due to inaccurate information, delays beyond our control, or changes requested by you, we may charge a reasonable additional fee based on our standard rates.

6.7 All prices are subject to any applicable taxes as required by law.

7. Cancellations and Changes

7.1 You may cancel or amend your booking by giving us written notice.

7.2 If you cancel more than a specified number of working days before the scheduled date, we will normally refund any deposit paid, subject to any reasonable administrative fee. The applicable timeframe and any fees will be set out in your quotation or booking confirmation.

7.3 If you cancel at shorter notice, we reserve the right to retain some or all of the deposit or to charge a cancellation fee that reflects our reasonable costs and loss of business.

7.4 If you wish to change the date, time or scope of the services, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation and price.

7.5 We may cancel the contract or suspend the services if:

a. you fail to pay any amount due on time,

b. you materially breach these Terms and Conditions,

c. providing the services would be unlawful or unsafe, or

d. circumstances beyond our reasonable control prevent us from performing the services.

7.6 If we cancel for reasons within our control, we will refund any sums you have paid for services not provided. We are not liable for any indirect or consequential losses arising from such cancellation.

8. Access, Parking and Delays

8.1 You are responsible for ensuring there is adequate and lawful parking for our vehicles at all relevant premises. This includes arranging any permits or paying any local charges where required.

8.2 If suitable parking is not available, we may need to park further away, which may increase the time required to complete the services. Additional time may be charged at our standard hourly rates.

8.3 We are not liable for parking fines or penalties arising from following your instructions about where to park. We may recharge to you any fines or penalties we incur as a direct result of your directions or failure to secure appropriate permissions.

8.4 You must ensure safe and reasonable access within the premises, including stairways, lifts, corridors and doorways. If access is restricted or unsafe, we may refuse to move certain items or may need to adjust the price.

8.5 We are not responsible for delays caused by factors beyond our reasonable control, including traffic, road closures, accidents, extreme weather, industrial action, or delays in obtaining keys or access.

9. Liability for Loss or Damage

9.1 We will take reasonable care of the goods while they are in our custody and control. If we damage your goods or premises due to our negligence, we will, at our option, repair the damage, replace the item, or compensate you up to the reasonable replacement value, subject to the limitations in this clause.

9.2 We are not liable for loss or damage arising from:

a. your failure to pack items properly where we have not provided packing services,

b. normal wear and tear, scratching, scuffing or minor dents consistent with removal activity,

c. pre-existing damage or inherent defects in the goods,

d. changes in atmospheric or climatic conditions,

e. goods not removed or handled by us,

f. your failure to take out appropriate insurance for high value items, or

g. your failure to comply with these Terms and Conditions.

9.3 Our total liability for loss of or damage to goods, premises or any other property, whether arising in contract, tort or otherwise, is limited to a reasonable amount proportionate to the price paid for the services, unless a different limit is stated in our quotation or required by law.

9.4 We are not liable for any indirect, special or consequential loss, loss of profit, loss of business, loss of opportunity or loss of enjoyment arising out of or in connection with the services.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10. Claims and Complaints

10.1 You must inspect the premises and goods as soon as reasonably practicable after completion of the services.

10.2 Any visible loss or damage to goods or premises must be reported to us as soon as possible and in any event within a reasonable period after you become aware of it. Failure to notify us promptly may affect our ability to investigate and may prejudice your claim.

10.3 You must provide reasonable evidence of any loss or damage, including photographs, descriptions and, where relevant, proof of value.

10.4 We will investigate any complaint or claim in good faith and will respond within a reasonable timeframe. Our decision will take into account the condition of the goods, the nature of the move, and the terms of this contract.

11. Waste and Environmental Regulations

11.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials connected with our removal services.

11.2 We are not a general waste disposal service. We will only remove waste or unwanted items where this has been agreed in advance as part of the services.

11.3 You must not present for removal any items that are classed as hazardous or controlled waste, including chemicals, solvents, asbestos, clinical waste, flammable liquids, gas bottles, or any items that require specialist licencing or treatment.

11.4 Where we agree to dispose of unwanted items, we will do so using lawful and responsible methods, which may include recycling or delivery to licensed waste facilities.

11.5 You remain responsible for any penalties, costs or legal consequences arising from your failure to disclose the nature of items handed to us for disposal.

12. Insurance

12.1 We maintain insurance appropriate to a professional removal company operating within the United Kingdom. Details can be provided on request.

12.2 Our insurance cover is subject to certain conditions, exclusions and limits. You are advised to arrange your own additional insurance if you require broader or higher levels of cover for your goods.

13. Data Protection and Privacy

13.1 We will handle your personal information in accordance with applicable UK data protection laws.

13.2 We will use your personal data to provide the services, manage your booking, process payments, and communicate with you about your move and any related matters.

13.3 We may retain records of your booking and correspondence for a reasonable period for legal, regulatory and business purposes.

14. Force Majeure

14.1 We are not liable for any failure or delay in performing our obligations under the contract where such failure or delay results from events beyond our reasonable control. These may include extreme weather, natural disasters, war, terrorism, civil unrest, industrial action, sudden road closures, or government restrictions.

14.2 If a force majeure event occurs, we will notify you where practicable and will take reasonable steps to minimise the impact on the services.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and interpreted in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remainder of the Terms and Conditions will continue in full force and effect.

16.2 No variation of these Terms and Conditions is effective unless agreed in writing by us.

16.3 You may not assign or transfer your rights or obligations under the contract without our prior written consent.

16.4 Any failure or delay by us to exercise a right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.

16.5 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.